Terms and conditions

GENERAL COMMUNICATION

DOYOU Studio
Venusstraat 44
2000 Antwerp
Belgium
hello@doyou.studio
 
SHIPPING
When you have placed your order and we have received your payment, you will receive an email with an order confirmation. We ship every order whitin 2-3 days. Delivery takes around 2 business days within Belgium, Europe takes 4-5 business days and the rest of the world can take up to 7 business days.
We currently ship all orders between 0-100 grams at these rates to the following countries : 
  • Belgium
    0.0 - 0.5 kg = FREE
    0.5 - 25 kg = 7€
  • Europe
    0.0 - 0.5 kg = 7€
    0.5 - 25 kg = 10€
All orders will be delivered by BPOST from 9am-5pm, Monday to Friday. 
Please ensure that the city, country and post code/zip code are correct for the shipping address, as well as any additional information for daytime delivery. DOYOU Studio cannot be held responsible for any delays in case of an unforeseen event.
 
RETURNS
You may return your DOYOU Studio items within 14 days after you received your shipment.
To return your product, you should mail your product to: Venusstraat 44, Antwerp BE 2000.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We won't accept otherwise.
To complete your return, we require a receipt or proof of purchase.
  
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed within 14 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@doyou.studio
 
PRICES
All taxes are included in the prices that are displayed on our website. Shipping costs are  included in this price for shipping in Belgium. For the rest of Europe and the rest of the world, shipping costs are not included in the price.
 
PERSONAL INFORMATION
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products and other updates.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
 
DISCLAIMER
All text and images on this website are protected by copyright. Use of these pictures or text without our consent is illegal. Our products and prices are regularly updated and subject to market influences. DOYOU Studio reserves the right to update these prices effective immediately without notifying the customer.
 
CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
This website is operated by DOYOU Studio. Throughout the site, the terms “we”, “us” and “our” refer to DOYOU Studio. DOYOU Studio offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.